Refund policy

Return & Refund Policy

Last Updated: May 19, 2026

Thank you for shopping with xBeStill. We want you to feel confident and supported when shopping with us. If you are not fully satisfied with your purchase, we are here to help.

Please review our Return & Refund Policy carefully before submitting a return request.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition
Include original tags and packaging
Include proof of purchase or order confirmation

Items returned without prior authorization will not be accepted.

To start a return request, please contact us at:

Email: xbestill.co@outlook.com

If your return is approved, we will provide instructions on how and where to send your package.

Return Shipping

Customers may be responsible for return shipping costs unless:

The item arrived damaged
The wrong item was received
The product arrived defective

We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of returned packages without tracking confirmation.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is:

Damaged
Defective
Incorrect
Missing items

please contact us immediately at xbestill.co@outlook.com so we can review the issue and make it right as quickly as possible.

To help us process claims faster, please include:

Your order number
Photos of the item and packaging
A brief description of the issue

Non-Returnable Items

Certain items are not eligible for return, including:

Personalized or custom-made products
Perishable goods
Beauty and personal care products
Gift cards
Final sale or clearance items
Hazardous materials or flammable products

If you have questions regarding a specific item, please contact us before purchasing.

Exchanges

At this time, we do not offer direct exchanges.

The fastest way to receive a different item is to:

Submit a return request for the original item
Place a new order separately once your return is approved

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

The item must remain unused and in original condition
Tags and original packaging must be included
Proof of purchase is required

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be issued to your original payment method
Processing typically occurs within 10 business days

Please note:

Banks and credit card providers may require additional processing time
Original shipping fees are generally non-refundable unless required by law

If more than 15 business days have passed since your refund approval and you have not received your refund, please contact us at xbestill.co@outlook.com.